Learner Guide-BSBOPS404 Implement customer service strategies pre-order Units of competency AURHTX103 Diagnose

Units of competency AURHTX103 Diagnose and repair heavy vehicle automatic transmissions AURETR144 Diagnose and repair integrated engine and transmission management systems AURTTX009 Overhaul automatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTPRG605 Manage development of technical solutions from business specifications ICTSAD610 Analyse stakeholder requirements ICTSAD612 Implement and maintain uses of containerisation ICTSAD613 Install and configure container orchestration services ICTNWK603 Plan

Core units MSMENV472 Implement and monitor environmentally sustainable work practices MSS014008 Improve sustainability through readily implementable change MSS014009 Evaluate sustainability impact of a work or process area Elective units MSFFDT4003 Assess and record the lifecycle of a product MSL933007 Apply critical control point requirements MSL934005 Contribute to the ongoing development of HACCP plans BSBPMG416 Apply project procurement procedures BSBPMG417 Apply project life cycle management processes BSBPMG418 Apply project stakeholder engagement techniques BSBRSK401 Identify risk and apply risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

pastries and breads SITHCCC020 Work effectively as a cook SITHKOP002 Plan and cost basic menus SITHKOP004 Develop menus for special dietary requirements SITHKOP005 Coordinate cooking operations SITHPAT006 Produce desserts SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXINV002 Maintain the quality of perishable items SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITHFAB002 Provide responsible service of alcohol BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry HLTAID003 Provide first aid (Hospitality) SITHCCC003 Prepare and Present Sandwiches SITXWHS001 Participate in safe work practices SITXGLC001 Research and comply with regulatory requirements Additional Electives BSBFIA401 Prepare financial reports SITXHRM002 Roster staff SITXWHS002 Identify hazards

Core units AHCBUS511 Manage enterprise staff requirements AHCPCM507 Diagnose plant health problems AHCPHT511 Develop a horticultural production plan AHCWHS503 Manage workplace health and safety processes AHCWRK521 Plan

Learner Guide-BSBOPS404 Implement customer service strategies pre-order Units of competency AURHTX103 DiagnoseOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce